Refund Policy

Last Updated: June 1, 2025

Nuvaraai credits are digital goods, so purchases are non-refundable as a general rule. We still believe in being fair — the exceptions are below. If something’s gone wrong, contact us before assuming there’s no way to fix it.

When you're eligible for a refund

  • Your payment was charged but credits were never added to your account due to a technical error
  • You were charged twice for the same order
  • A generation failed to complete (e.g., returned an error) and credits were deducted — we restore the credits, not issue a cash refund
  • You contact us within 7 days of purchase and have used zero credits from the pack you bought

When refunds don't apply

  • Credits that have been partially or fully used
  • Dissatisfaction with the style or quality of generated images (try the free tier before you buy credits)
  • Accidental purchases where credits have already been used
  • Account termination for violating our Terms of Service
  • Requests made more than 7 days after purchase

Failed-generation credit refunds

If a generation fails mid-process and credits were deducted, we restore those credits to your account — automatically, in most cases. If yours weren't restored:

  1. 1. Take a screenshot of the error message and your credit balance
  2. 2. Email support@nuvaraai.in with your account email and roughly when the generation failed
  3. 3. We investigate and restore credits within 24 hours

How to request a refund

Email us at support@nuvaraai.in with:

  • • Your registered email address
  • • Order ID or Razorpay payment ID (found in your billing history)
  • • Reason for the refund request
  • • Any relevant screenshots

We aim to respond to every refund request within 2 business days. Approved refunds are processed within 5–7 business days, depending on your payment method.

Have a billing issue? We're here to help.

Contact support